Terms & Conditions
By using or accessing this website you acknowledge that you have read, understood and agreed to be bound by the terms and conditions listed in this website (T&Cs). If you do not agree to the Terms & Conditions, please do not use this website.
This Terms & Conditions covers all our sales. However, there are specific conditions covering online sales as well.
Consumer Guarantees:
All goods sold by Class A Audio come with guarantees that cannot be excluded under the Australian Consumer law (ACL).
Prices and Order Acceptance:
Your order confirmation email will also show the incl – GST total, and you will receive a final Tax Invoice from us once we have accepted your order and shipped.
Prices change from time to time, and all our prices are in (AUD) and include Australian GST. Product prices are regularly updated when price changes are received from our suppliers. Please note that an order is an offer to purchase, and does not constitute a binding contract until it is accepted by us.
If we decline your order after a payment for the order has been processed and/or received we will contact you with the details and refund the payment in full.
Product descriptions are not warranted by Class A Audio as correct, complete, current, and reliable or error free. If the product is not as described, please return the product with all its original packaging.
We will acknowledge acceptance of your offer (contract) by shipping your order.
We require payment for all transactions to be cleared before delivery.
An order will not be accepted until we receive and clear your payment in full.
Ownership of any product which you purchased will only be transferred to you when payment is received and cleared in full.
We are not responsible for any delay associated with processing your payment caused by third-party or by financial institutions.
Shipping & Delivery Policy:
We offer free shipping to Australia wide with web site listing prices.
We aim to ship all accepted orders, where products are in stock, as soon as possible.
Returns, Refunds & Exchange:
You are solely responsible for your purchase, so please choose your products carefully before purchasing and placing your order with us. Research is best done prior to purchase.
We are not required to provide a refund or replacement if you change your mind under ACL (Australian Consumer Law). Currently we are not offering change of mind returns.
But you can choose a refund or exchange if an item has a MAJOR problem. This is when the item:
Has a problem that would have stopped someone from buying the item if they had known about it
Is unsafe
Is significantly different from the sample or description
Doesn't do what we said it wouldn't or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is NOT MAJOR, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase – e.g. your receipt.
NOTE: Under ACCC law we are allowed reasonable time to check and diagnose the product.
Class A Audio Provide “RTB” (Return-To-Base) warranty from the purchase date on goods we sell. Customers are liable for any return postage which may incur. When you RTB your goods, we will repair it, or, at our option replace it when we consider it defective, not exempting any rights you have under ACL (Australian Consumer Law).
Note : All trade-in items have a 30 days return to base warranty. All repair jobs have a 90 days return to base warranty.
If you have goods which you believe is faulty, please ensure that you thoroughly test it before returning it to us.
If returned goods are found not be faulty or if the goods are faulty and NOT under warranty, an administrative fee applies.
Goods will not be returned to you or tested until you have paid any administrative fee and return postage fee.
You need to provide proof of purchase when you are making a warranty claim.
You are responsible for the storage of all your invoices/receipts/bank Statements/Credit Card Statement.
You must return goods in its original packaging, or well packed so that the goods do not sustain any damage in transit. You must also return all software and manuals when you do so.
You must not return any software you claim to be defective. Under no circumstances will we accept returned software. We provide no warranty whatsoever with respect to any software.
For online purchases:
Unless DOA or other circumstance whereby our returns department raises a return label for you, there will be an initial charge for a return postage fee. You will also need to pay for the postage to send it to Class A Audio
Any lost returns where a tracking number and received signature by our staff cannot be provided, are the responsibility of the sender.
Any damage in transit due to poor packaging or other circumstances otherwise avoidable are the responsibility of the sender.
For In-Store Purchases:
Please return to any store where you have bought the goods.
Other Issues:
Images on Class A Audio website are for illustration only. Actual products may appear different to the products shown.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use the Site only with a parent or guardian. Class A Audio reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
Class A Audio reserves the rights to change/alter Terms & Conditions of our website without prior notice to you. It is your responsibility to check the websites for any changes.
We reserve the right to reject your order for products purchased through the Online Content for any reason, including but not limited to if the products are not available, if there is an error in the description or price of the requested products as advertised on the Online Content or if there is an error in your order. If we reject your order, we will endeavor to notify you by email of our rejection at the time you place the order or within a reasonable time thereafter and give you the option of reconfirming your order, changing your order or cancelling your order. If we are unable to contact you, we will treat the order as cancelled. If your order is cancelled and you have already paid for the products, you will receive a full refund.